PBX Licences
PBX licences unlock additional functions, channels or users and are essential for modern IP telephone systems. VoIP channel licences define the number of simultaneous SIP calls; UC licences activate presence, chat, softphone and CRM integration; voicemail licences unlock mailboxes. Auerswald myApps and STARFACE offer subscription-based licence models (per user/month); 3CX works with annual concurrent call licences. Licence upgrades are generally activated online and require no hardware intervention.
Common Manufacturers: Auerswald • Agfeo • Tiptel • 3CX • STARFACE
PBX Licences – Product Details & Advice
PBX licences unlock additional functions, channels or users and are essential for modern IP telephone systems. VoIP channel licences define the number of simultaneous SIP calls; UC licences activate presence, chat, softphone and CRM integration; voicemail licences unlock mailboxes. Auerswald myApps and STARFACE offer subscription-based licence models (per user/month); 3CX works with annual concurrent call licences. Licence upgrades are generally activated online and require no hardware intervention.
PBX overview: [link:kategorie:802:]Telephone Systems[/link]. Accessories and modules: [link:kategorie:1287:]PBX Accessories[/link].
Frequently Asked Questions
▶ What is the difference between a concurrent call and user licence? Concurrent call licence: The number of simultaneous calls is licenced – regardless of how many users are registered. Useful when not all users call simultaneously (typically: 3CX). User licence: Each user needs a licence, regardless of simultaneous use. Typical for UC platforms (Microsoft Teams, STARFACE). Usually cheaper for low call volume: concurrent call. |
▶ Can licences be transferred to other hardware? This depends on the manufacturer: Auerswald licences are tied to the hardware serial number – when replacing a device, licences must be migrated by the manufacturer. Software-based systems (3CX, STARFACE, cloud PBX) offer more flexible licence transfer to new instances. Always clarify with the manufacturer in advance. |
▶ What does a UC licence include? UC licences (Unified Communications) activate depending on the manufacturer: softphone (PC/smartphone app for calling), presence (availability status), chat/messaging, CRM integration (Outlook, Salesforce), video conference, desktop sharing and call centre functions (queue, wallboard). Price varies widely: 5–30 EUR/user/month depending on feature scope. |