Data Recovery – Partner Service by Datenphoenix
If you have suffered data loss due to hardware failure, accidental deletion or a physical disaster, we can connect you with professional assistance. As a partner of Datenphoenix (Fields Data Recovery) – one of the world's leading specialists in this field – you gain access to state-of-the-art laboratory technology and proprietary recovery techniques.
How the Data Recovery Process Works
Step 1 – Diagnosis
The storage medium is examined in the laboratory. Datenphoenix produces a list of recoverable files and presents you with a binding fixed-price quotation. The actual recovery only begins after your approval – you bear no financial risk if the diagnosis reveals that meaningful recovery is not possible.
Step 2 – Data Recovery
Once you have authorised the work, the data is recovered using specialised software tools and – in cases of mechanical damage – in a cleanroom laboratory. The restored data is saved to a new storage medium of your choice and returned to you.
Available Service Levels
24-Hour Emergency Service
Around the clock, 00:00–24:00 – for critical data losses where every hour counts. Highest priority, fastest possible turnaround, including weekends and public holidays.
Around the clock, 00:00–24:00 – for critical data losses where every hour counts. Highest priority, fastest possible turnaround, including weekends and public holidays.
Express Service
During office hours Mon–Sat, 08:00–18:30 – priority processing as soon as the binding fixed-price quotation has been confirmed by you. Significantly faster turnaround than the Standard Service.
During office hours Mon–Sat, 08:00–18:30 – priority processing as soon as the binding fixed-price quotation has been confirmed by you. Significantly faster turnaround than the Standard Service.
Standard Service
Mon–Fri, 09:00–17:00 – processed in order of receipt. Ideal for cases where time is not an immediate factor and the best price-to-performance ratio is the priority.
Mon–Fri, 09:00–17:00 – processed in order of receipt. Ideal for cases where time is not an immediate factor and the best price-to-performance ratio is the priority.
Important: If a storage device has failed, switch it off immediately and do not attempt any self-repair. Continued operation or DIY repair attempts can significantly reduce the chances of a successful data recovery.
Data recovery enquiries: +49 (0)7666 / 88499-0 | sales@industry-electronics.com