General
Service duration	2 Jahre

This product is a service package from Softing IT Networks, covering the extension or new acquisition of a 2-year XpertCare service guarantee for the WX-MP-FM device. XpertCare is a support and maintenance package developed for the WireXpert-MP series to ensure technical support, repair services, and spare parts in case of device failures. The offer is order-specific and can be concluded after device delivery or as an extension of an existing XpertCare period. It is non-cancellable, meaning the service contract cannot be revoked after conclusion.

Support and maintenance services
The XpertCare extension provides comprehensive technical support for the WX-MP-FM device. This includes provision of spare parts, repair services, and technical support, valid for a defined period of two years from the contract start date. The service is intended for companies and professionals who rely on high availability and reliability of their network analysis devices. Support is provided according to the agreed terms specified in the service contract.

Contract terms and billing
The offer is directly linked to the purchase or extension of a device and is granted on an order-specific basis. The non-cancellable nature means the contract cannot be revoked after conclusion, which is relevant for planning and budgeting maintenance costs. The extension can be arranged either after device delivery or upon expiry of an existing XpertCare period.

Compatibility and application
The service package is specifically developed for the WX-MP-FM model of the WireXpert-MP series. It is not intended for other devices in the WireXpert family or other products from Softing IT Networks.

Operational benefits
The 2-year XpertCare extension ensures continuous technical support and minimizes downtime that could result from device malfunctions or technical issues. For companies dependent on the functionality of network analysis devices, this represents an important risk mitigation measure. The service includes necessary actions to ensure device functionality throughout the entire contract period.