This product is a service package from Softing IT Networks, specifically designed for WireXpert-MP-FM network analysers. It includes a 3-year XpertCare service, offered when purchasing the device simultaneously. The XpertCare extension provides technical support and maintenance for the device over a period of three years and is order-related, meaning it is added to an existing purchase order for the corresponding device. Once ordered within an order, cancellation of the service package is not possible.

Service package

The XpertCare package is an additional service that ensures operational reliability and availability of the WireXpert-MP-FM analyser over an extended period. It is intended for companies and professionals who rely on reliable network documentation and diagnostics, and offers technical support for any arising issues. The service is specifically tailored to devices in the WireXpert-MP-FM series, used for testing and analysing network infrastructures in Ethernet and other protocols.

Application areas

The XpertCare service is intended for use in professional environments where network analysers are continuously in operation, for example in IT departments, telecommunications companies, or installation firms. The service supports maintenance and troubleshooting to minimise downtime and extend the device’s lifespan. It is not intended for private or non-commercial users, as it is exclusively offered in conjunction with a device purchase.

XpertCare service

The service includes technical support provided in case of issues with the WireXpert-MP-FM device. The exact services are not described in the text, but the term “XpertCare” implies expert support, typically including fault diagnosis, software updates, technical advice, and possibly repair services. The service is limited to three years and does not extend the standard warranty period, but rather supplements it with additional operational support.

Compatibility and accessories

The service package is compatible exclusively with devices from the WireXpert-MP-FM series. The connection to the device is established via the purchase order, thereby automatically linking the service to the device.

Mounting and installation

The XpertCare service does not require mounting or installation, as it is a pure service contract. Usage is accessed through technical support, reachable via the specified contact method (not specified in the text). The service begins upon purchase of the device and ordering of the package.

Operational benefits

The 3-year XpertCare extension offers the benefit of continuous technical support, increasing the operational reliability of the network analyser. Particularly in critical applications where interruption of network documentation or diagnostics could cause delays, the service is beneficial. Extending operational support for three years reduces the risk of downtime and enables planned maintenance.