General
Service period	3 Jahre

The XpertCare extension for the WireXpert MP series from Softing IT Networks provides extended technical support for a period of three years. This service is specifically designed for devices in the WireXpert MP series and can be taken up either as an extension of an existing XpertCare coverage or after the device has been delivered. The XpertCare extension is order-specific and non-cancellable, meaning it is granted within the context of a specific order and cannot be withdrawn afterwards. The service includes technical support and maintenance, ensuring the continuous operational reliability and performance of the WireXpert MP devices. The WireXpert MP series is a professional network analysis device used in IT infrastructure testing and diagnostics, particularly during the installation and maintenance of networks in enterprises and industrial facilities. The XpertCare extension thus ensures long-term operational safety and technical support for these devices.

XpertCare extension
The XpertCare extension is an extended service option that extends technical support for WireXpert MP devices by three years. This service is not available as a standalone product but is offered within the context of a specific order. The extension can be taken up either after the device has been delivered or as a continuation of an existing XpertCare coverage. The XpertCare extension is non-cancellable, meaning it cannot be withdrawn once granted. The service includes technical support required for the maintenance and diagnostics of WireXpert MP devices.

Applications
The WireXpert MP series is used in professional IT environments, particularly for the installation, maintenance, and diagnostics of network infrastructures. The devices are used for testing network cables, analysing network connections, and identifying faults in network structures. The XpertCare extension supports the operational reliability of these devices by providing technical support and maintenance over a period of three years. This is especially important in critical applications where a network outage could lead to production downtime or data loss.

Functions and equipment in detail
The XpertCare extension provides technical support tailored to the specific requirements of the WireXpert MP series. The service includes maintenance, diagnostics, and fault resolution for the devices to ensure their operational reliability and performance. The extension is order-specific and granted within the context of a specific order. The service is non-cancellable, meaning it cannot be withdrawn once granted. The XpertCare extension is specifically designed for the WireXpert MP series and can be taken up either as an extension of an existing coverage or after the device has been delivered.

Compatibility and accessories
The XpertCare extension is exclusively available for devices in the WireXpert MP series from Softing IT Networks. The service is not compatible with other device families or brands. The extension can be taken up either as a continuation of an existing XpertCare coverage or after the device has been delivered. The service is order-specific and non-cancellable. The XpertCare extension includes technical support tailored to the specific requirements of the WireXpert MP series.

Mounting and installation
The XpertCare extension requires no physical mounting or installation. It is a service granted within the context of a specific order. The extension is automatically activated once the order is confirmed. Technical support is provided through the existing channels of the XpertCare service structure. The extension is non-cancellable and is valid for a period of three years from the date of extension or device delivery.

Operational benefits
The XpertCare extension provides the assurance that WireXpert MP devices will be technically supported for a period of three years. This reduces the risk of operational interruptions and enables faster fault resolution in case of malfunctions. The service is specifically tailored to the requirements of the WireXpert MP series and ensures the continuous functionality of the devices. The XpertCare extension is order-specific and non-cancellable, which simplifies planning and budgeting for device operation.