Features
Product type	Upgrade
Number of years	5 year(s)
Advance Exchange product replacement (max)	2 day(s)
Compatibility	ScanSnap iX1300 | iX1400 | iX1500 | iX1600 | iX2400 | iX2500 | SV600
Advance exchange service

The Ricoh U5-EXTW-DKT is a 5-year upgrade service plan for desktop scanners, extending the standard warranty by a period of five years. It is specifically designed for businesses requiring reliable and uninterrupted scanning functionality in their business processes. The service plan covers a variety of Ricoh scanner models, including the ScanSnap iX1300, iX1400, iX1500, iX1600, iX2400, iX2500, and the SV600. The services include an advanced exchange service, ensuring rapid restoration of functionality.

Applications
The service plan targets businesses with low to medium scanning volumes requiring high operational reliability and minimal downtime. It is particularly suitable for office environments where scanning is an integral part of daily workflows. The geographical coverage includes several European countries, such as Germany, Austria, France, Italy, Switzerland, and others. The services are provided by PFU (EMEA) Limited, which, as the manufacturer of the scanner, is also responsible for maintenance and repair.

Features and Equipment in Detail
The service plan includes an on-site repair service, where a trained technician arrives at the customer’s location within two business days to repair the faulty scanner. The response time is thus limited to a maximum of two days. Costs for spare parts, labor, and travel are included in the price. In the event of a malfunction, a loan scanner is provided to ensure business processes are not interrupted. Additionally, the service includes unlimited technical support and repair visits throughout the entire duration.

Technology Explained Simply
The advanced exchange service means that in the event of a failure, not only is repair performed, but device replacement is also possible if it is faster and more efficient. According to the manufacturer, the first-time fix rate is over 90%, meaning most malfunctions are resolved during the first visit. This minimizes downtime and increases productivity. Maintenance is carried out by qualified technicians equipped with the necessary tools and spare parts, strategically stored in European distribution hubs.

Compatibility and Accessories
The service plan is compatible with the specified Ricoh scanner models: ScanSnap iX1300, iX1400, iX1500, iX1600, iX2400, iX2500, and SV600. The services are specifically tailored to these models. Additional services such as preventive maintenance, installation training, or setting up imprinters can be optionally added to customize the service plan to individual requirements.

Installation and Mounting
Installation and training are optional upon request. A technician performs unpacking and assembly of the scanner, installs the hardware, connects the device to the PC or network, and conducts a functionality test. Drivers and diagnostic software are also installed, and users receive basic training on operating and regularly cleaning the device.

Operational Benefits
The service plan provides total protection of the investment over five years. The combination of fast response time, unlimited technical support, and the availability of a loan scanner ensures high operational reliability. Preventive maintenance helps extend the device’s lifespan and maintain performance. The services are structured to reduce total operating costs and increase productivity. Collaboration with the manufacturer PFU (EMEA) Limited ensures that all repairs and maintenance are performed according to original specifications.