Features
Product type	Telephone adapter

The Jabra Link 14201-20 is a telephone adapter of the EHS (Electronic Hook Switch) type, specifically designed for use with wireless Jabra headsets. It enables remote control of calls on compatible desktop phones, allowing users to answer, end, mute, or adjust the volume of calls even when they are not at their desk. The adapter is intended for a range of Avaya and Alcatel endpoints and serves as a plug-and-play solution for electronic call answering.

Applications
This adapter is primarily designed for office and call center environments where employees are frequently away from their workstation but still need to maintain control over incoming calls. It is used to connect the functionality of Jabra headsets such as GN 9120 DHSG, GN 93XX, PRO 94XX, PRO 920, and GO 6470 with desktop phones. Compatibility includes Avaya models such as the IP 96XX series (e.g., IP 9620, IP 9630, IP 9640, IP 9650), IP 1608, IP 1616, IP 2410, IP 5410, IP 5420, IP 5610, 6224, 6424, as well as Alcatel IP Touch models 4028EE, 4038EE, and 4068EE. The solution is also suitable for Shoretel and Toshiba phones, although the exact model list is not fully specified.

Features and Specifications in Detail
The Jabra Link 14201-20 enables electronic call answering, allowing calls to be controlled directly through the headset. This includes functions such as call termination, microphone muting, volume control, and the ability to hear the ringtone in the headset. The cable length ranges from 300 to 600 mm, enabling flexible installation on various phone models. Remote control works up to 150 meters away from the desk, enhancing mobility in the office. However, the adapter does not replace the MSH software, which may be required separately for certain functions.

Technology Explained Simply
An EHS adapter like the Jabra Link 14201-20 electronically simulates the mechanical handling of the telephone handset. When the user answers a call via the headset, the adapter sends a signal to the phone interpreted as handset lifted. This allows control of the phone via the headset without physically interacting with the device. The cable length of 300 to 600 mm ensures flexible installation on various phone models without requiring additional extensions.

Compatibility and Accessories
The adapter is specifically designed for use with Jabra headsets of the models GN 9120 DHSG, GN 93XX, PRO 94XX, PRO 920, and GO 6470. It is compatible with Avaya phones from the IP 96XX series, IP 1608, IP 1616, IP 2410, IP 5410, IP 5420, IP 5610, 6224, 6424, as well as Alcatel IP Touch models 4028EE, 4038EE, and 4068EE. Use with Shoretel and Toshiba phones is also possible, although without a specific model list. The adapter is optimized for Alcatel’s IP Touch 8-series, offering a more comfortable installation and more battery-efficient operation compared to model 14201-09.

Installation and Mounting
Installation involves connecting the adapter to the desktop phone and linking it to the Jabra headset. The cable length of 300 to 600 mm allows for flexible placement. It is a plug-and-play solution requiring no additional software or configuration. The connection between headset and phone is established via the EHS protocol, enabling remote control of call functions.

Operational Benefits
Using the Jabra Link 14201-20 increases office efficiency, as employees can control calls even when away from their immediate workstation. Remote call answering via the headset reduces the need to remain at the desk and improves workplace mobility. The battery-saving operation compared to older models extends the headset’s battery life. Simple installation and compatibility with a wide range of phone models make this adapter a practical solution for companies with heterogeneous telephone systems.

Usage Note
The adapter does not replace the MSH software, which may be required for certain advanced functions. Exact model compatibility with Shoretel and Toshiba phones is not fully specified, so the exact model of the phone should be checked before installation. The cable length of 300 to 600 mm is sufficient for most installation scenarios, although an extension may be required for special requirements.